Here you will find the answer to the most common questions our customers ask us, if you cannot find the answer here then please give us a call and we will be happy to assist you in any way we can.
Are you Licensed?
Yes we are fully Licensed under the new Animal Welfare Act 2018 and our License is issued by Maldon District Council, our Licence number is 18/00594/AWKTAE
Can guests hold the animals?
The majority of our animals can be handled and interacted with, our team of experienced animal handlers will provide full instructions at your event.
Can we visit you to see the animals?
You cannot visit our private farm but we do have a Semi Permanent Site at The Promenade Park in Maldon, Essex. We are open throughout April-September 7 days a week 10am-4pm (Weather Permitting). Prices for entry are £3.95 per person or a family of 4 for £12.
Is there an age limit for your parties?
As a rule their is no age limit and all of our packages can be tailor made to suit any age range - we are always able to provide advice if you are unsure which package to choose so that you get the most from your event.
Do you charge for fuel?
We cover a 10 mile radius which is included in any prices quoted on the website, anything outside of this we charge 70p per mile. E.G. if your are 30 miles away the fuel charge would be £28.00
Do you have Insurance?
Yes we have our own public liability insurance which is available on request. Our public liability insurance is very bespoke and covers all ages from zero upwards.
How do I book?
After contacting us to confirm availability for your chosen date, you can then either complete a booking form via the website or alternatively we can complete one with you over the telephone - please note that without a completed booking form your booking is not confirmed.
Can the animals be outside?
Only during the warmer months, as we have exotic animals one of our requirements from October until the end of March is that events need to be held indoors. However always have a back up plan if you have booked us to be outside as the British weather can be very unpredictable - please note that we do reserve the right to close our event early should the weather be too extreme, we would never do this without consulting you first.
How can payments be made?
Initially we will request a deposit via PayPal so that your event is secure - final payment is then due 7 days prior to your event taking place, we accepts payment via PayPal, BAC's, Credit or Debit Card and if agreed at the point of booking the remaining balance can be made in cash on the day. We do not accept personal cheques under any circumstances, if you are a company and this is your only method of payment a £30 cheque processing fee may be applied.
Do you send invoices?
Yes - invoices are issued and form your booking confirmation, our invoices include our VAT Number and details on how to pay, you can even pay directly from our invoices by credit or debit card using the secure payment link.
What happens if I need to cancel?
Contact us in the first instance as we can at times be flexible and move your chosen date if we have availability. If rescheduling isn't an option for you then the following cancellation terms will apply:
Cancellation Policy : If you decide to cancel your event then this must be given in writing to email@example.com- the following cancellation charges will apply:
- If you have booked more than 30 days in advance then we require a minimum of 28 days notice of your intention to cancel otherwise the full balance will be due.
- If you have booked less than 30 days in advance then we require a minimum of 7 days notice of cancellation otherwise the full balance will be due.
- In all circumstances if you the customer are cancelling your event then your deposit will be forfeited by you.
What happens if you cancel?
In the unlikely event that this happens, we will offer an alternative date to you, if this is not acceptable then a full refund of any monies paid will be made to you.
What happens if I need to complain?
Contact either James or Craig using the numbers provided on the website, we are always more than happy to address any issues you may have. Alternatively you can put your complaint in writing and send to firstname.lastname@example.org
Will animals make a mess?
Yes but we always clean up fully after an event. We can to work on a variety of floor surfaces but wood flooring or tiles are preferred. We always try to minimise any risk of damage to our customers personal items. Please contact us if you have any questions, concerns or special requests.
Do you have a risk assessment?
Yes and this can be provided on request, all of our animal handlers are trained in health and safety regarding the animals.
What happens if anyone gets bitten?
Rest assured that all of our animals are UK Bred and have been vet checked to confirm that they are healthy. Please speak to member of our staff who will be happy to provide first aid if need be. Please be advised that bites are very rare and full instructions are provided at all times to guests when interacting with our animals. If you are still concerned after your event then please contact your GP or NHS Direct.
What happens if I have an allergic reaction to an animal?
If this happens then the first thing you should do is seek suitable medical advice, although reactions are very rare they can at times happen. If at any point you are concerned then please contact us for advice, please remember though we are not doctors so therefor cannot provide any medical advice.
How are my personal details that I provide you used?
Your personal details are only used to process your booking and are stored securely. We never pass any details onto third parties.
If there are any questions that are not listed above, please contact us we are always more than happy to help make your next event perfect.
Even though all of our animals are handled and interacted with regularly there is always a small possibility that they could bite or scratch, there is also the possibility of the animals soiling clothing. We do provide a full health and safety briefing prior to any event starting and we ask that all guests listen to this carefully. Safety signage is on display at all of our events and hand sanitiser is provided. J&C's Party Pets Ltd does not accept responsibility for any damage caused by the negligence of guests by not adhering to safety advice and information.